Terms & Conditions

01Introduction

These Terms and Conditions (the "Terms") constitute a legally binding agreement between you ("Player", "User", or "you") and SpotBet ("SpotBet", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at https://spotbet.casa (the "Platform").

By accessing the Platform, creating an account, making a deposit, or placing any wager, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must discontinue use of the Platform immediately.

SpotBet operates as an English-language online gaming platform serving players across Malaysia, including those located in Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru, and other cities throughout the country. All financial transactions on the Platform are denominated in Malaysian Ringgit (MYR / RM) unless a cryptocurrency equivalent is explicitly specified at the time of the transaction.

02Definitions

For the purposes of these Terms, the following definitions apply:

Term	Meaning
"Account"	The personal account registered by a Player on the Platform, through which all wagering and financial activity is conducted.
"Balance"	The total MYR-denominated funds held in a Player's Account at any given time, including Real Money Balance and Bonus Balance where applicable.
"Bonus"	Any promotional credit, free bet, free spin allocation, cashback, or other incentive awarded to a Player by SpotBet, subject to applicable bonus terms.
"KYC"	Know Your Customer — the identity and age verification process required before withdrawals are processed or enhanced account features are unlocked.
"Rollover / Wagering Requirement"	The number of times a Bonus amount must be wagered on eligible games before bonus-derived winnings become withdrawable.
"Settled Bet"	A wager whose outcome has been determined and the result confirmed by SpotBet's system.
"Void Bet"	A wager that is cancelled and refunded to the Player's Account, typically due to an event cancellation or a material error in the odds.
"Restricted Territories"	Jurisdictions from which SpotBet does not accept players, as updated from time to time on the Platform.

03Account Eligibility

To register and maintain an account on SpotBet, you must satisfy all of the following criteria at all times:

• You are at least 21 years of age. SpotBet enforces a strict minimum age of 21 in alignment with internationally recognised responsible gambling standards. Access to any part of the Platform by persons under 21 is strictly prohibited.
• You are not a resident or citizen of any Restricted Territory.
• You are acting as a private individual on your own behalf and not as a representative of any commercial entity.
• You are not registered on any self-exclusion list maintained by SpotBet or any recognised responsible gambling authority.
• You are legally permitted under the laws applicable to you to participate in online gambling activities. It is your sole responsibility to verify the legality of online gambling in your jurisdiction before registering.
• You have not previously had an account on SpotBet that was terminated for breach of these Terms.

04Account Registration & KYC Verification

Each Player is permitted to hold one (1) account only on the SpotBet Platform. The creation of duplicate accounts — whether under the same name, email address, payment method, device, or IP address — constitutes a material breach of these Terms and may result in the forfeiture of all balances held across affected accounts.

When registering, you agree to provide accurate, current, and complete information. You must promptly update your account details if any information changes. SpotBet accepts no liability for communications sent to outdated contact details held on your account.

KYC Documentation. Prior to processing any withdrawal request, SpotBet requires verification of your identity. Standard documents accepted include:

• A valid Malaysian national identity card (MyKad) or passport.
• Proof of residential address — a utility bill, bank statement, or official correspondence dated within the last three (3) months.
• Proof of payment method ownership (e.g., a screenshot of your registered Touch 'n Go eWallet, Boost, or online banking screen showing your name).

SpotBet may request additional documentation at its sole discretion where there are reasonable grounds to verify identity, source of funds, or payment method ownership. Processing of KYC submissions is completed within two (2) business days in standard cases.

You are solely responsible for maintaining the confidentiality of your account username, password, and any two-factor authentication credentials. SpotBet will never request your password via any channel. Any activity conducted under your account credentials is your responsibility unless you have notified SpotBet of unauthorised access in writing without undue delay.

05Deposits & Withdrawals

SpotBet supports a range of Malaysian payment methods including DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency deposits in BTC, ETH, USDT, and LTC. All deposits must be made from a payment method registered in your own name. Deposits made from third-party accounts are prohibited and will be refunded.

Deposit Conditions:

• Minimum single deposit: RM30 (or MYR-equivalent for cryptocurrency).
• Deposits are credited to your account balance in real time for instant bank transfer and e-wallet methods. Cryptocurrency deposits are credited after the required number of blockchain confirmations.
• SpotBet does not charge fees on deposits. However, your payment provider may apply its own transaction charges for which SpotBet is not responsible.
• SpotBet reserves the right to return a deposit if it cannot be verified as originating from a payment method registered in the Player's name.

Withdrawal Conditions:

• Minimum single withdrawal: RM30.
• Withdrawals are only processed to a payment method previously used to deposit funds, or alternatively to a verified bank account in the Player's name.
• Full KYC verification must be completed before any withdrawal is released.
• Any active Bonus Balance or pending wagering requirement must be cleared before Real Money Balance may be withdrawn, unless the Player elects to forfeit the applicable bonus.
• Standard withdrawal processing time is within 5 to 30 minutes for DuitNow and FPX once approved, subject to banking system availability. Cryptocurrency withdrawals are subject to network confirmation times.
• SpotBet reserves the right to request additional verification documents before releasing any withdrawal above MYR 10,000 in a single transaction or where the transaction is flagged by SpotBet's risk and compliance systems.

06Bonuses & Promotions

SpotBet offers a range of promotional bonuses to eligible Players including welcome deposit bonuses, reload bonuses, cashback offers, and the VIP Loyalty Programme. All bonuses are subject to the specific terms disclosed at the point of offer and to the general bonus policy set out in this clause.

General Bonus Rules:

• Bonuses are available to Players who have accepted the offer explicitly before making the qualifying deposit, unless the bonus is credited automatically (e.g., VIP tier cashback).
• A wagering requirement (rollover) applies to all deposit bonuses. The rollover multiplier applicable to each offer is stated clearly in the individual offer terms.
• During any active bonus, the maximum permitted stake per single bet or game round is MYR 250–500 (as specified in the individual offer terms). Stakes exceeding this limit while a bonus is active may result in the bonus and any associated winnings being voided.
• Slot games typically contribute 100% of wager amounts toward rollover completion. Table games and live dealer games contribute at a reduced rate (10%–20%). Specific contribution rates for each game category are listed in the individual bonus terms.
• Bonuses have an expiry period of 7, 14, or 30 days from the date of credit, as specified in the individual offer. Expired bonuses are forfeited without compensation.
• Some bonuses carry a maximum cash-out limit, expressed as a multiplier of the bonus amount or a flat MYR cap. Winnings exceeding this limit derived from a capped bonus will not be credited.
• SpotBet reserves the right to withdraw, alter, or cancel any promotional offer at any time. Where an offer is withdrawn, Players who have already accepted the offer and made a qualifying deposit will have their bonus honoured under the terms stated at acceptance.
• Bonus abuse — including collusion, the use of multiple accounts to claim a single offer, or systematic exploitation of bonus mechanics — will result in the forfeiture of all related bonuses and balances and may result in permanent account closure.

07Betting Rules & Wager Integrity

SpotBet operates live sports betting markets, pre-match markets, casino games, and live dealer tables. All wagering activity on the Platform is subject to the following general rules, with sport-specific and game-specific rules available in the relevant sections of the Platform.

• Minimum and maximum stakes apply to all betting markets and casino games. These limits are displayed within the relevant game or market and are subject to change without notice.
• All bets are placed at the odds or game parameters displayed at the time the bet is accepted. SpotBet's system confirms acceptance of each bet with a unique transaction reference. In the event of a discrepancy between the displayed odds and the confirmed odds, the confirmed odds at bet placement apply.
• Bets accepted in error — for example, due to a manifest pricing error or a technical malfunction — are void. SpotBet will notify affected Players and refund the applicable stake to their account without interest.
• SpotBet reserves the right to restrict, adjust, or refuse any wager at its sole discretion, including where bet patterns suggest arbitrage, matched betting, or other forms of systematic exploitation.
• All random outcomes on SpotBet's casino and slot games are generated by a certified Random Number Generator (RNG) system. The theoretical Return to Player (RTP) percentage for each game is published within the game's information panel.
• Live in-play bets are accepted subject to the availability of the market. SpotBet does not guarantee continuous in-play market availability and markets may be suspended at any time, including in the event of a significant in-game event or a data feed disruption.

08Responsible Gambling

SpotBet is firmly committed to responsible gambling. Gambling is intended to be a form of entertainment. It should never be viewed as a means of generating income or recovering financial losses. SpotBet provides the following player-protection tools, all accessible free of charge from your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending. Reductions to deposit limits take effect immediately. Increases take effect after a 24-hour cooling-off period.
• Session Time Limits and Reality Checks: Configure automatic reminders that notify you of elapsed play time at intervals you define.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the Platform. Temporary exclusions are available for periods of 1 month, 3 months, 6 months, and 12 months. Permanent self-exclusion removes your account indefinitely. Self-exclusion requests are processed within 24 hours and cannot be reversed during the elected exclusion period.
• Account Closure: You may close your account at any time by contacting the support team. Any Real Money Balance remaining will be refunded to your verified payment method following KYC confirmation.

If you believe your gambling behaviour is causing harm to yourself or others, we encourage you to contact a professional support organisation. SpotBet staff can provide text-only signposting to resources including Talian Kasih 15999 (Malaysia's national social welfare helpline) and international organisations including GamCare and Gamblers Anonymous. Contact information for these resources is available on our Responsible Gambling page.

09Privacy & Data Use

SpotBet collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By creating an account, you consent to the processing of your personal data as described therein.

In summary, SpotBet processes personal data for the purposes of account management, KYC verification, transaction processing, fraud prevention, marketing communications (where consent has been given), and compliance with applicable legal obligations. SpotBet does not sell your personal data to third parties. All data is stored on secured servers with access restricted to authorised personnel.

SpotBet uses cookies and similar tracking technologies on the Platform. For a full explanation of the types of cookies used and your options for managing them, please refer to the Cookie Policy section within our Privacy Policy.

10Intellectual Property

All content on the SpotBet Platform — including but not limited to text, graphics, logos, software, game content, and the overall platform interface — is the property of SpotBet or its licensed content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your own personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, display, or create derivative works from any Platform content without prior written consent from SpotBet.

The use of any automated software, bot, spider, scraper, or other non-human access mechanism to interact with the Platform is strictly prohibited and constitutes grounds for immediate account termination.

11Limitation of Liability

To the maximum extent permitted by applicable law, SpotBet's aggregate liability to you arising from or in connection with these Terms or your use of the Platform — whether in contract, tort (including negligence), or otherwise — shall not exceed the total net deposits made by you to your account in the twelve (12) calendar months immediately preceding the event giving rise to the claim.

SpotBet is not liable for any indirect, consequential, special, incidental, or punitive losses arising from: (a) your inability to access or use the Platform; (b) errors, inaccuracies, or omissions in odds or game outcomes; (c) delays in deposit or withdrawal processing attributable to third-party payment processors; or (d) any force majeure event.

SpotBet does not warrant that the Platform will be error-free, uninterrupted, or free of viruses or other harmful components. While SpotBet endeavours to maintain 99.9% uptime, scheduled and unscheduled maintenance periods may temporarily affect Platform availability.

12Account Suspension & Termination

SpotBet reserves the right to suspend, restrict, or permanently close any account — with or without prior notice — where it reasonably determines that any of the following circumstances apply:

• Breach of any provision of these Terms, including but not limited to underage gambling, multi-accounting, or bonus abuse.
• Provision of false, misleading, or fraudulent information during registration or the KYC process.
• Conduct that SpotBet reasonably believes constitutes fraud, money laundering, or any other criminal activity.
• Unusual betting patterns that suggest collusion, match-fixing, arbitrage, or exploitation of system errors.
• Failure to complete KYC verification within the timeframe requested by SpotBet.
• A court order, regulatory directive, or law enforcement request requiring account restriction.

In the event of account closure for breach of these Terms, SpotBet reserves the right to withhold any Bonus Balance and associated winnings. Real Money Balance (funds deposited by the Player, net of withdrawals already made) will generally be returned following the conclusion of any investigation, subject to there being no grounds for forfeiture under applicable law.

You may close your account voluntarily at any time by contacting the SpotBet support team. Account closure requests for responsible gambling reasons will be processed as self-exclusions in accordance with Clause 8.

13Amendments to These Terms

SpotBet reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, SpotBet will provide reasonable notice via a notification on the Platform or by email to the address registered on your account, no less than seven (7) days before the change takes effect (except where a shorter notice period is required by law or urgent operational necessity).

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may close your account as described in Clause 12. The current version of these Terms, with the effective date, is always available on this page.

14Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. SpotBet endeavours to resolve all Player disputes promptly and fairly through its internal customer service team.

In the event of a dispute, you should contact the SpotBet support team in the first instance. SpotBet will acknowledge your complaint within two (2) business days and aim to provide a final resolution within fourteen (14) business days. Where a dispute cannot be resolved internally, SpotBet will advise on the applicable escalation procedures.

Nothing in these Terms limits any statutory rights you may have as a consumer under applicable Malaysian law that cannot be excluded by contractual agreement.

15Contact Us

If you have any questions about these Terms and Conditions, wish to submit a formal complaint, or require assistance with any aspect of your SpotBet account, please contact our support team through the following channels:

• Live Chat: Available 24/7 via the live chat widget on the Platform. Average first-response time is 3–5 minutes.
• Email: [email protected] (plain text — not a clickable link). Responses are provided within one (1) business day.
• Responsible Gambling enquiries: Please visit our dedicated Responsible Gambling page for self-help tools and support contacts.

For full details of how SpotBet collects and uses your personal data, please review the Privacy Policy. For answers to common account and gameplay questions, visit our FAQ page.